Once you have made your purchase, an invoice will automatically be emailed to you within the first 24 hours. Within 2-3 business days of your purchase you will be emailed a UPS tracking code. From there you will be able to keep track of your package through UPS until its arrival. All packages are insured by UPS. If there are any damages or complications with your package, please contact UPS directly regarding compensation as it relates to your package. There are absolutely no refunds or exchanges unless there was an error on my part. If that is the case, please feel free to email me directly at JessicaRyanWalker@yahoo.com.